Account activation
Because of the large number of fraudulent orders we receive, all orders go through a strict screening process. We try to activate all new accounts within 24 hours, but the turn-around time is usually much quicker—about 15 minutes if the order passes our fraud check. If you do not receive your Welcome e-mail after 24 hours, check your e-mail application's Spam or bulk mail folder. If you still cannot find your Welcome e-mail, please submit a support ticket on the Heaven Hoster Customer Portal at https://heavenhoster.com/app/submitticket.php.
Billing cycles
You select a billing cycle when you order a hosting package. You can choose to be billed monthly, or you can pre-pay for a 6, 12, 24, or 36-month period. We offer significant discounts when you pre-pay for a package.
Anti-fraud measures
During the checkout process, all orders are run through a fraud detection service that assists us in eliminating fraudulent transactions. Occasionally, this service flags a transaction as potentially fraudulent. If this occurs to you, we will ask for information that validates your identity and payment method. This may include asking for a photocopy of a valid identification card, or a photocopy of your credit card.
Detecting fraudulent transactions helps us keep costs down and prevent malicious actors from using our servers. If you are concerned about sending us personal information, you can view our privacy & policy section on how we process your data.
Coupons
Coupons are only valid for the first billing cycle. We have priced our services competitively, and we are unable to maintain the introductory price listed on our site for a number of reasons, including software licensing costs, server maintenance, and the level of support we offer.
International transactions
We accept payment by major credit card and bank transfers.
Still have questions about the ordering process?
You can use Live Chat on our website with any other questions or concerns you may have about the ordering process. We look forward to serving you as a customer!
