How to manage account security on the Customer Portal

Changing your password

To change the password for your account, follow these steps:

1. Log in to the Customer Portal
2. On the menu bar, click Account.
3. Click CHANGE PASSWORD:

1. In the Existing Password text box, type your current password.
2. In the New Password text box, type the new password.
3. In the Confirm New Password text box, retype the new password.
4. Click Save Changes.

Resetting your password

If you forget your password for the Customer Portal, you can reset it. To do this, follow these steps:

1. Go to the Customer Portal at https://heavenhoster.com/app/.
2. On the login page next to the Login button, click Forgot?.

   

3. Under Lost Password Reset, in the Email Address text box, type the e-mail address that is associated with your account.
4. Click Submit.
5. If you have a security question set up for your account, you must type the answer in the text box, and then click Submit.
6. You will receive a message at the e-mail address that you specified. Follow the instructions in the message to complete the password reset process.