Changing your password
To change the password for your account, follow these steps:
- Log in to the Customer Portal
- On the menu bar, click Account.
- Click :
- In the Existing Password text box, type your current password.
- In the New Password text box, type the new password.
- In the Confirm New Password text box, retype the new password.
- Click .
Resetting your password
If you forget your password for the Customer Portal, you can reset it. To do this, follow these steps:
- Go to the Customer Portal at https://heavenhoster.com/app/.
- On the login page next to the button, click Forgot?.
- Under Lost Password Reset, in the Email Address text box, type the e-mail address that is associated with your account.
- Click .
- If you have a security question set up for your account, you must type the answer in the text box, and then click .
- You will receive a message at the e-mail address that you specified. Follow the instructions in the message to complete the password reset process.
